Privacy & Cookies Policy

Last updated: August 9, 2026

This Policy explains how Following Fulfillment collects, uses, shares and protects personal data when you use followingfulfillment.com, create an account, make a purchase, complete an assessment, join a course or challenge, request a resource, subscribe to communications or contact us.

1. Who is responsible for the processing?

Following Fulfillment determines the purposes and means of the processing described in this Policy. Privacy questions and requests may be sent through our contact page.

2. Information we may collect

  • Account information: name, email address, username, account status and course progress.
  • Purchase information: products purchased, transaction details, order history, billing information and refund information.
  • Assessment information: answers, selected habit categories, scores and results from self-assessment tools.
  • Newsletter information: email address, subscription preferences, tags and interactions such as delivery, opens and clicks where this measurement is enabled.
  • Form and support information: information submitted through forms, surveys, support requests or messages.
  • Technical information: IP address, browser, device type, operating system, referring page, log data and security information.
  • Cookie and usage information: information generated through cookies or similar technologies where these are used.

3. Sensitive assessment information

Some assessments may address wellbeing, compulsive behaviour, adult-content use, gambling or other personal habits. Depending on the answers and applicable law, some information may be sensitive or fall within a special category of personal data.

Assessment answers are used primarily to calculate and provide the result requested by the user. Where explicit consent is required, it should be requested separately before the relevant processing.

Following Fulfillment does not sell individual assessment answers or use detailed sensitive answers for targeted advertising.

4. Purposes and legal bases

Depending on the service and applicable law, personal data may be processed for the following purposes and legal bases:

  • Providing requested services and performing a contract: accounts, purchases, course access, assessments, results and requested downloads.
  • Consent: optional marketing communications, non-essential cookies and sensitive information where consent is required.
  • Legitimate interests: website operation, service improvement, security, abuse prevention and fraud prevention, where these interests do not override individual rights.
  • Legal obligations: accounting, taxation, consumer-law and regulatory requirements.

5. Assessment results and email delivery

Assessment responses may be used to calculate a result and provide relevant educational information. These tools do not provide a medical or psychological diagnosis.

If you request delivery of a result by email, that delivery is separate from any optional marketing subscription where applicable law requires a separate choice.

6. Accounts and course activity

Account and course data may be used to authenticate users, provide access, save progress, manage purchases, prevent abuse and provide support.

7. Payments

Payments may be handled by independent payment providers. Where they process card information, Following Fulfillment does not intend to store complete payment-card numbers on its own servers.

8. Service providers and recipients

Personal data may be available to service providers where reasonably necessary for hosting, infrastructure, security, content delivery, WordPress functionality, learning management, forms, customer relationship management, email delivery, payments, analytics, performance measurement and customer support.

Infrastructure providers used by Following Fulfillment include InMotion Hosting, whose hosting infrastructure is located in the United States, and Cloudflare for content delivery, performance and security services.

Information may also be disclosed where required by law, to protect legal rights or security, or in connection with a genuine corporate reorganisation, subject to applicable safeguards.

9. International transfers

Because the website is hosted in the United States and some service providers may operate internationally, personal data may be processed outside the European Economic Area.

Where required, transfers are handled using a mechanism recognised by applicable data-protection law, which may include an adequacy decision, the EU–US Data Privacy Framework for an eligible participating provider, Standard Contractual Clauses or another permitted safeguard.

10. Retention

Personal data is retained only for as long as reasonably necessary for the stated purpose and any applicable legal, accounting, security or dispute-resolution requirement.

  • Account and course data may be retained while the account or access remains active and for a limited period afterwards.
  • Purchase and accounting records may be retained for up to 10 years where required by French law.
  • Marketing information may be retained while a person remains subscribed and for a limited period after the end of the relationship or last meaningful interaction.
  • Security logs are retained for the period reasonably necessary to investigate abuse and security incidents.
  • Assessment data is retained only for as long as needed to provide the requested result and related service, subject to account, technical and legal requirements.

11. Security

Reasonable technical and organisational measures are used to protect personal data against unauthorised access, alteration, disclosure or destruction. No online service or storage system can guarantee absolute security.

12. Your rights

Depending on applicable law and the circumstances, you may have rights to access, correct, delete or obtain a copy of personal data, restrict or object to processing, withdraw consent and lodge a complaint with a competent supervisory authority.

If you are located in France, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).

To exercise a privacy right, contact us through our contact page. Information reasonably necessary to verify the request may be requested.

13. Children

Following Fulfillment is primarily intended for adults. We do not knowingly seek to collect sensitive assessment information from children without the consent or other legal basis required by applicable law.

14. Cookies and similar technologies

Cookies and similar technologies may support essential functions such as security, login, checkout, fraud prevention, session management and remembering privacy choices. Other technologies may support preferences, analytics, embedded content, performance or campaign measurement.

Where consent is required, users should be able to accept or refuse non-essential technologies and change their choice through the cookie settings made available on the website.

Some cookies expire when the browser closes. Others remain for a defined period or until deleted. Browser settings may also allow cookies to be blocked or deleted, although blocking essential cookies can affect account, checkout or security functions.

15. Third-party websites and embedded content

External websites and embedded services operate under their own terms and privacy policies. Their practices are controlled by their respective operators.

16. Changes to this Policy

This Policy may be updated when the website, services, providers, technologies or applicable requirements change. The current version and last-updated date will be displayed on this page.

17. Contact

Privacy, data-protection and cookie questions or requests may be sent through our contact page.